Privacy Policy
Clarity Standards ("we," "us," "our," or "Company") operates the Clarity Standards platform and website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services related to rental property inspection, cleaning documentation, and compliance management.
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services. By accessing and using Clarity Standards, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We collect information in several ways to provide and improve our inspection and cleaning documentation services:
Contact and Account Information
When you create an account, submit an inquiry, or contact us, we collect information such as your name, email address, phone number, property address, and details about your role (tenant, landlord, or property manager). This information is necessary to provide our diagnostic inspection services and communicate with you about your rental property documentation needs.
Inspection and Documentation Data
When you use our platform to conduct property inspections or create cleaning checklists, we collect the specific details you enter, including inspection zone descriptions, cleaning standards, photographic evidence, compliance notes, and before-and-after documentation. This data is essential to the core function of our service and helps prevent deposit disputes by creating documented records of property condition and cleaning standards alignment.
Usage and Technical Information
We automatically collect certain technical information about your interactions with our website and platform, including your IP address, browser type, operating system, pages visited, time spent on pages, and referring website. We may use analytics tools to understand how users interact with our inspection checklists and documentation features, allowing us to improve the clarity and usability of our diagnostic platform.
Cookies and Similar Technologies
We use cookies and similar tracking technologies to enhance your experience on our platform. These may include session cookies (which expire when you close your browser) and persistent cookies (which remain on your device). Cookies help us remember your preferences, maintain your login session, and analyze how you use our inspection and documentation features. You can control cookie settings through your browser, though some features may not function properly if cookies are disabled.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To provide rental property inspection services, generate cleaning checklists, create compliance documentation, and facilitate communication between tenants, landlords, and property managers.
- Dispute Prevention: To document cleaning standards and property conditions, creating evidence that helps prevent deposit disputes and supports compliance verification.
- Account Management: To create and maintain your account, process inquiries, and send service-related communications.
- Platform Improvement: To analyze how our inspection zones, checklist categories, and before-and-after documentation features are used, enabling us to refine the diagnostic clarity of our platform.
- Legal Compliance: To comply with applicable Italian and European Union regulations, including GDPR requirements, and to respond to lawful requests from authorities.
- Security and Fraud Prevention: To protect against unauthorized access, fraud, and misuse of our platform.
- Marketing and Communications: To send you information about our services, updates, and relevant content related to rental property standards and compliance (only with your consent where required).
3. Data Sharing and Disclosure
We do not sell your personal data. However, we may share information in the following circumstances:
Service Providers and Processors
We may engage third-party service providers (such as hosting providers, analytics platforms, and communication tools) to support our operations. These processors are contractually obligated to use your data only for the purposes we specify and to maintain appropriate security measures. All processors handling personal data are subject to data processing agreements compliant with GDPR.
Shared Inspection Records
When you use our platform to document property inspections, you may choose to share inspection checklists, photographic evidence, and compliance reports with other users (such as landlords, tenants, or property managers). Information you explicitly share through the platform is visible to the recipients you designate and is necessary for the collaborative nature of our diagnostic service.
Legal Requirements
We may disclose your information if required by law, court order, or governmental authority, or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers
If Clarity Standards is involved in a merger, acquisition, bankruptcy, or asset sale, your information may be transferred as part of that transaction. We will provide notice before your data becomes subject to a different privacy policy.
4. Data Retention
We retain your personal data for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specifically:
- Account information is retained while your account is active and for a reasonable period afterward to comply with legal obligations and resolve disputes.
- Inspection and documentation records are retained according to your instructions and applicable Italian rental law requirements, which typically require retention for the duration of the tenancy plus a period for dispute resolution.
- Analytics and technical usage data are typically retained for up to 12 months.
- If you request account deletion, we will remove your personal data within 30 days, except where retention is required by law or necessary to complete ongoing transactions.
5. Your Rights and Choices
Under the General Data Protection Regulation (GDPR) and Italian data protection law, you have the following rights regarding your personal data:
- Right of Access: You have the right to request a copy of the personal data we hold about you.
- Right to Rectification: You may request that we correct inaccurate or incomplete information.
- Right to Erasure: You may request deletion of your personal data, subject to legal retention obligations.
- Right to Restrict Processing: You may request that we limit how we use your data in certain circumstances.
- Right to Data Portability: You may request that we provide your data in a portable format suitable for transfer to another service provider.
- Right to Object: You may object to certain types of processing, including marketing communications.
- Right to Withdraw Consent: Where we rely on your consent, you may withdraw it at any time.
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days in accordance with applicable law.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure server infrastructure, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.
7. International Data Transfers
Clarity Standards is based in Milan, Italy, and your personal data is processed and stored within the European Union. If we transfer data outside the EU/EEA, we do so only with appropriate safeguards, such as Standard Contractual Clauses or your explicit consent, in compliance with GDPR requirements.
8. Third-Party Links
Our website may contain links to third-party websites and services that are not operated by Clarity Standards. This Privacy Policy applies only to our platform. We are not responsible for the privacy practices of external websites. We encourage you to review the privacy policies of any third-party services before providing your information.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a minor without parental consent, we will delete such information promptly. If you believe we have collected data from a child, please contact us immediately.
10. Contact Us
If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about our data practices, please contact us:
You also have the right to lodge a complaint with the Italian Data Protection Authority (Autorità Garante per la Protezione dei Dati Personali) if you believe we have violated your data protection rights.
11. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date below. Your continued use of our services following the posting of changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.
Last Updated: January 2026